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                               SHIPPING

 

 

We send orders via  Royal Mail

Standard delivery is approximately 2-5 working days. This isn't guaranteed and can take longer due to COVID delays within Royal Mail & Courier Networks.
Expedited delivery is usually next day if ordered before 10AM.

For Same Day Dispatch, please order before 1PM. During peak periods such as the run up to Christmas and Monday's we can't guarantee orders placed before 1PM will leave same day.

STANDARD DELIVERY (UK) - £3.20 - £3.85

We offer free delivery for orders over £40

Standard Delivery 1st or 2nd class usually within 1- 5 working days within England, Wales or Scotland, from date of dispatch. This isn't guaranteed and around Christmas and with COVID it can take longer than this.

EXPEDITED DELIVERY (UK) - £5.99

Expedited delivery within England, Wales or Scotland delivered within 1-2 days - Order must be completed by 1pm Monday to Friday for delivery aim for the next working day

RETURN & REFUND POLICY

We offer a 28-day money-back guarantee on all orders! 
To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. 
To start a return, you can contact us at info@waxchocolatier.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@waxchocolatier.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Please note: we are unable to cover return postage costs except in the case of damaged/wrong products being received

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